Managing It Outsourcing Performance
Managing It Outsourcing Performance By Hans Solli-Saether, Petter Gottschalk
Publisher: Business Science Reference 2009-10-15 | 256 Pages | ISBN: 160566796X | PDF | 4.3 MB
Publisher: Business Science Reference 2009-10-15 | 256 Pages | ISBN: 160566796X | PDF | 4.3 MB
The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue. Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.
Table of Contents:
TENTATIVE
Chapter I: Outsourcing Opportunities
Chapter II: Theoretical Foundations
Chapter III: Critical Success Factors
Chapter IV: Value Configurations
Chapter V: Maturity in Outsourcing Relationships
Chapter VI: Costs, Benefits, and Risks
Chapter VII: Knowledge Transfer
Chapter VIII: Outsourcing Performance
Chapter IX: Outsourcing Governance
Chapter X: Case Study Research
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